Your product knowledge is your edge. Most of it lives in PDFs and a few people’s heads.

I help manufacturers turn technical knowledge, customer requests and order history into work that moves faster, without sidelining the people who know the product best.

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What I see in manufacturers.

Patterns that come up again and again. Your version will have its own details.

Quotes wait on an engineer.

Sales can’t answer a technical question without pulling someone off the floor, so the customer waits.

Specs live in PDFs.

Datasheets, drawings and approvals are scattered. Distributors and marketplaces ask for data you can’t supply quickly.

Orders arrive in every format.

Customer part numbers, pack sizes and notes get retyped into the ERP, one PO at a time.

Your experts are retiring.

Decades of know-how leave with them unless someone captures it while they’re still here.

Where it tends to pay first.

A few examples of what the work can look like. We choose yours together, after looking at how your business actually runs.

Make technical product information easier to use.

Specifications, approved claims and product relationships live across technical documents and internal files. Sales and customers need consistent answers.

What changes: An enrichment workflow that drafts attributes and English/French content from approved sources, flags gaps and routes changes for review.

What we track

Handling time per item, should go down

Attribute completeness, should go up

Approval rate, should go up

Help sales prepare technically informed quotes.

Sales teams need to match customer requirements with the right products, specifications and commercial terms before committing to a quote.

What changes: A quoting assistant that prepares a draft from approved product information and customer context, with source references and missing details flagged.

What we track

Time to prepare a quote, should go down

Correction rate, should go down

Rep adoption, should go up

Turn incoming purchase orders into reviewable drafts.

Customer product references, pack sizes and delivery details arrive in different formats. Your team must reconcile them with internal records.

What changes: An intake workflow that extracts order lines, matches products and accounts, and produces a reviewable draft with an exception queue.

What we track

Handling time, should go down

Field accuracy, should go up

Exception rate, should go down

Give planners a clearer view of finished-goods demand.

Uneven customer demand and long lead times make it difficult to balance finished-goods availability with inventory held.

What changes: A planning pilot that identifies stock exceptions and evaluates replenishment or transfer recommendations against service and inventory goals.

What we track